We will do our best to fulfil your order and ensure that the product/s you ordered is in stock. However, if we cannot complete your order or if the product/s you ordered is out of stock, we will have to cancel your order, either partially or entirely. In such a case, we will inform you before proceeding with the cancellation and refund the total amount of the cancelled product/s to your account within 14 working days.

Once a purchase is made, it cannot be cancelled, rejected, or returned. We are unable to accept cancellations, returns, or rejections of the product package at the destination. Refunds will not be issued under these circumstances.

If you receive the wrong product/s, please send us pictures of the product/s, along with your order number and the packaging received, via email or WhatsApp. We may not ask you to return the product/s. Alternatively, we may ask you to return the product/s, and in that case, you should share the shipping receipt with us via email or WhatsApp. We will refund the shipping charges as per the receipt shared by you through WhatsApp or email. We will send you the correct product at no additional cost. If you prefer a refund, we will process it within 14 working days.


Once a package is shipped, several factors can affect its timely delivery. Unfortunately, some of these factors are beyond our control, such as extreme weather conditions, carrier mechanical errors, shipping information inaccuracies, and mistakes made by our shipping partners.

  • If you haven’t received the package containing your ordered products from our shipping partner, even though they have confirmed the delivery, please inform us via written complaint. Your complaint should include your order number, name, address, and signature. After that, please scan the document and send it to us via email or WhatsApp.
  • We will investigate the issue, and if the product package is missing from the shipping company’s end, we’ll initiate the refund process as requested. Alternatively, if you want us to resend the ordered products, we’ll arrange a replacement delivery as soon as possible. Please note that this process may take up to 21 working days. We appreciate your patience and cooperation.
  • If you receive a product that is visibly damaged or in poor condition, we advise you not to accept the delivery. Instead, please take a picture of the package or the product and contact our Customer Care team immediately. You can reach us at (+91) 9494884422, via WhatsApp at (+91) 9494884422, or info@jivakapharma.com. Please make sure to provide your order reference number when you contact us. We will do our best to arrange for a replacement delivery at the earliest or inform you of the next steps. Please note that damaged or poorly-conditioned products are not eligible for cancellation or refund.
  • We understand that timely delivery is of utmost importance, and we will do our best to assist you in case of any issues. However, currently, we do not offer refunds for delays caused by our shipping partners. Nevertheless, we can provide accommodations in some cases.

If you need assistance or have questions, please get in touch with us via WhatsApp or email at info@jivakapharma.com. We are always here to help you.